Frequently Asked Questions

Shipping

How long does delivery take?
Australian orders typically arrive within 5–9 business days. International orders generally take 10–20 business days depending on your location.

Do you ship internationally?
Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location.

How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery address. We offer competitive rates for both domestic and international orders.

How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel every step of the way.

Returns

What is your return policy?
We offer hassle-free returns within 30 days of receiving your order. Items must be unused and in their original packaging.

How do I start a return?
Simply contact us at your store email with your order number and reason for return, and we'll guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days of receiving your returned item and will be credited back to your original payment method.

Payments

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay for a fast, secure checkout experience.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely. We never store your payment details.

Can I use a discount code?
Yes! Enter your discount code at checkout and the savings will be applied automatically. Use CLARKYZ20 for 20% off your first order.

Still have questions?

We're here to help! Reach out to our team and we'll get back to you as soon as possible.